A Community Toolkit for addressing Water Waste & Leaks

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Fix a Leak Week 2020

Household leaks can waste nearly 1 trillion gallons of water annually nationwide. Mark your calendars for Fix a Leak Week from March 16 through 22—but remember that you can find and fix leaks inside and outside your home to save valuable water and money all year long.
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Wasted water is one of the most common problems we can work together to fix. We know leaks from pipes, plumbing fixtures and fittings are a significant source of water waste for many households and businesses.

A typical home can lose 2,000 to 20,000 gallons of water per year due to leaks. While some leaks are obvious like dripping faucets and leaking water heaters, many leaks go undetected, sometimes for years because the location of the leak is not visible.

Tools for Finding & Fixing Leaks:

EyeOnWater

EyeOnWater is by far the best leak-finding tool available to Santa Feans, especially if the leak isn't visible.

See what real Santa Fe water customers are saying about EyeOnWater

Sign Up

Don't have EyeOnWater yet? Sign up and start taking control of your water use!

Step-by-Step instructions to sign up for EyeOnWater

Step 1. Visit http://eyeonwater.com/signup

Step 2. Enter in your Zip Code

Step 3. Enter in your City of Santa Fe account number (DO NOT ADD YOUR ZEROS) Example: 123456

Step 4. Select City of Santa Fe from the Drop Down menu in the utility field.

Step 5. Enter the information in the required fields (name, email address, password, pass word confirmation and terms of agreement). Your user name will be your email address.

Step 6. Set up a leak threshold and leak alert

Once signed up, go to https://santafenm.eyeonwater.com, sign in and do the following:

  1. Click the Set Leak Alert button in the upper left corner. The Alert Configuration Wizard for your meter opens. We recommend setting a threshold between 1 to 5 gallons per hour. 
  2. Set the expected flow type for your meter by choosing Intermittent Flow. (Continuous flow is virtually never expected in homes, so we advise against choosing this option.)
  3. Click the right arrow to move to the next step.
  4. Set a maximum flow threshold. An alert will be sent when flow exceeds that threshold for 24 consecutive hours.
  5. Click the right arrow to move to the next step or click the left arrow to go back one step.
  6. In the Add Email box, type the email address of the person you want to receive alert notifications and click the plus (+) sign. Repeat this step for all the emails addresses you want an alert sent to.
  7. To get alerts delivered as text messages on your mobile phone, enter the phone number as an email address

EyeOnWater is an exclusive app for city water customers to help save water by monitoring water use.

While EyeOnWater is constantly on the look out for leaks, to be notified that you have a potential leak you need to set a Leak Alert.

Leak Detection
Because EyeOnWater has no way of knowing whether someone left the water on accidentally or turned it on intentionally, the system detects potential leaks by looking for 24 consecutive hours of flowing water above a specified limit called an alert threshold. When you set an alert threshold, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. If your threshold was exceeded during that time, an alert will be sent. If flow dropped below the threshold or dropped to zero, even if your threshold was exceeded one or more times in that 24-hour period, no alert will be sent.

What threshold should you set?
While there is no one-size-fits-all answer to that question, we recommend setting a low threshold of no more than 1 to 7 gallons per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.

Continuous Flow Alerts
For meters that expect constant flow (such as irrigation or climate control systems that are always on), you can set a minimum and maximum threshold to trigger an alert when flow exceeds or drops below the expected range. Like Leak Alerts, the system looks back 24 consecutive hours from the most recent time your meter communicated with EyeOnWater. Continuous flow alerts are more common in commercial applications.

Setting a Leak Alert
To set a Leak Alert, use a supported web browser to go to https://santafenm.eyeonwater.com, sign in and do the following:

  1. Click the Set Leak Alert button in the upper left corner. The Alert Configuration Wizard for your meter opens. We recommend setting a threshold between 1 to 5 gallons per hour. This will help you spot the most common sources of household leaks including dripping faucets, leaky toilets and broken sprinkler pipes.
  2. Set the expected flow type for your meter by choosing Intermittent Flow. (Continuous flow is virtually never expected in homes, so we advise against choosing this option.)
  3. Click the right arrow to move to the next step.
  4. Set a maximum flow threshold. An alert will be sent when flow exceeds that threshold for 24 consecutive hours.
  5. Click the right arrow to move to the next step or click the left arrow to go back one step.
  6. In the Add Email box, type the email address of the person you want to receive alert notifications and click the plus (+) sign. Repeat this step for all the emails addresses you want an alert sent to.

To get alerts delivered as text messages on your mobile phone, enter the phone number as an email address in the format supported by your service provider:

The city's water meters were upgraded from an electronic “drive-by” system to a cellular system. These new smart meters are equipped with a communications device (called an endpoint) that uses the same technology similar to our cell phones. These endpoints collect and store your meter’s reading hourly. Once a day, the endpoints communicate the hourly readings to the main server. Once those readings reach the server, you will be able to see your usage on an hourly, daily, weekly, monthly, and annual basis. It’s a great tool that helps city water customers monitor water use and conserve water.

EPA WaterSense Resources

The Santa Fe Water Conservation Office is a proud EPA WaterSense partner.

Search Products

Be sure to look for the WaterSense label when shopping for products, appliances, and irrigation equipment.

Did you know the average American household wastes nearly 10,000 gallons each year from easy-to-fix water leaks?! Don't forget to mark your calendars for Fix a Leak Week, March 16 through 22, 2020.
Learn More

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WaterSenseThe City of Santa Fe Water Conservation Office is a proud partner of the EPA’s WaterSense Program, one of the largest water conservation educational outreach programs in the nation. Daily and seasonal tips are designed to show you how to use water wisely inside and outside your home or office. For more info and tips visit their website at https://www.epa.gov/watersense

Water Waste Hotline

(505) 955-4222

To report water waste call the Santa Fe Water Conservation Hotline at 505-955-4222